Refund Policy
The HONU guarantee
- Arrives perfect, or we make it right. If your order arrives damaged, leaking or incorrect, or gets lost on the way, we'll send a free replacement.
- Skin swap promise. If a product isn't the right fit for your skin, email us within 30 days of delivery and we'll give you store credit toward a different HONU product. No return needed.
Damaged, defective or wrong items
If your order arrives damaged, defective, misprinted or incorrect, email honuskincare@gmail.com within 14 days of delivery with your order number and a photo. Once approved, we'll send a replacement or a full refund to your original payment method.
Lost packages
If your tracking shows no movement, or your order hasn't arrived 14 days after its estimated delivery date, contact us and we'll look into it.
Skin swap promise
Email honuskincare@gmail.com within 30 days of delivery with your order number and the product that wasn't the right fit. We'll issue store credit for the price you paid for that product, to use on a different HONU product. Store credit only, not cash. One skin swap per customer.
Change of mind
For hygiene reasons, we can't accept returns or offer cash refunds on products that aren't damaged or defective. Our skin swap promise is there if a product isn't the right fit. If you have questions about which product is right for you, email us before you order.
Address issues
Please double-check your shipping address. If a package is returned because the address was incorrect or it went unclaimed, the cost of reshipping is the customer's responsibility.
Cancellations
Orders are prepared quickly. Contact us as soon as possible if you need to cancel. Once an order has been prepared for shipment, it can't be canceled.
Refund timing
Approved refunds go back to your original payment method within 5–10 business days.
Contact
Honuskincare LLC, 4132 Manchester Ave, Stockton, CA 95207
honuskincare@gmail.com